Refund policy

Exchanges

In case you want to exchange product(s)

  • Orders are exchangeable within 30 days from issuing the receipt. 
  • Product(s) must be returned in their original case.
  • In case of receiving wrong orders/items/sizes, exchange will be done for free in 1-3 business days for orders in Greater Cairo & Alexandria, 2-7 in Sinai & Matrouh, and Upper Egypt, and 2-5 business days in the other cities.
  • In the case of exchanging correct orders, orders will be subject to shipping fees.

Returns

In case you want to return your shipment:

  • Charges are refundable within 30 days of issuing the receipt.
  • Products must be returned in their original case.
  • In case of returning due to a manufacturing defect, a total refund will be made within 14 business days through (Bank Accounts - Bank or Mobile wallets) as cash refunds are unavailable.
  • In case of returning orders for no reason, the refund can be replaced, but the customers pay the shipping fees.

Installments

  • Exchange is only available in case of changing size.
  • Exchanging with another item is unavailable due to installation process limitations.
  • Refunds are only through the installment provider or bank.
  • No partial refunds are available on installment orders.
  • If the installment provider or bank rejects the refund, it can’t be processed through Sigma Fit.