سياسة الخصوصية

Sigma Fit Egypt Privacy Policy

Last updated: October 23, 2025

Welcome to Sigma Fit Egypt. We design and sell premium sportswear, athletic wear, and performance apparel through our online store and retail operations. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you browse our website, create an account, place an order, request an exchange or return, contact support, or interact with our marketing channels.

1. Data Controller and Contact

Controller: Sigma Fit Egypt

Website: Click here

Support Email: Click here

WhatsApp: Click here

WhatsApp Number: 01129229111

2. Scope of This Policy

This Privacy Policy applies to our website, checkout, customer accounts, delivery process, returns and exchanges, customer service channels, and marketing communications operated by Sigma Fit Egypt. By using our website or services, you acknowledge that your personal data may be collected and processed as described in this policy.

3. Personal Data We Collect

We may collect the following types of personal data depending on how you interact with us:

Contact Details: name, phone number, email address, billing address, and shipping address.

Order Information: products ordered, order value, order status, delivery details, returns, exchanges, and customer service requests.

Payment Information: payment method, transaction references, and payment status. Full card details are processed securely by payment providers and are not stored by Sigma Fit on its own servers.

Account Information: account login details, saved addresses, preferences, and order history if you create an account.

Device and Usage Data: IP address, device type, browser type, pages visited, cart activity, referral source, and website interaction data.

Support Communications: messages sent to us through email, WhatsApp, Facebook, website forms, or other customer service channels.

Marketing Interactions: email engagement, campaign activity, preferences, and consent choices where applicable.

4. Sources of Personal Data

We collect personal data directly from you when you place an order, create an account, submit a form, contact support, or interact with our website.

We may also collect data automatically through cookies and similar technologies when you browse our website.

We may receive limited data from service providers such as Shopify, payment providers, delivery partners, analytics tools, and marketing platforms where necessary to operate our business.

5. How We Use Personal Data

Order Processing: to confirm orders, process payments, prepare shipments, coordinate delivery, and manage returns or exchanges.

Customer Support: to respond to your questions, solve issues, and follow up on requests through our support channels.

Account Management: to manage your account, saved details, preferences, and order history.

Website Improvement: to improve website performance, usability, product presentation, size guidance, and shopping experience.

Marketing: to send updates about products, offers, launches, and campaigns where permitted. You may opt out of marketing communications at any time.

Security and Fraud Prevention: to protect our website, customers, payments, and business operations.

Legal and Operational Requirements: to comply with accounting, tax, consumer protection, and applicable legal obligations.

6. How We Share Personal Data

We do not sell your personal data. We may share necessary information with trusted parties only when required to provide our services or comply with legal obligations.

Shopify: for hosting, checkout, order management, and core e-commerce functions.

Payment Providers and Banks: to securely process transactions, refunds, and payment verification.

Delivery and Logistics Partners: to ship, deliver, track, return, or exchange your order.

Marketing and Analytics Providers: to measure campaign performance, understand customer behavior, and improve our services.

Customer Support Tools: to manage communication and respond to customer requests.

Legal Authorities: when required by applicable law, court order, or to protect rights, safety, and security.

7. Relationship with Shopify

Our online store is powered by Shopify. Shopify may process personal data related to your interactions with our store in order to provide checkout, hosting, security, analytics, and other e-commerce services.

You can review Shopify’s Privacy Policy here: Click here

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to remember your cart, keep the website working properly, analyze traffic, improve performance, and personalize your shopping experience. You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

9. Security and Data Retention

We use reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, loss, or disclosure.

We retain personal data only for as long as necessary to provide our services, manage orders, handle returns and exchanges, meet legal requirements, prevent fraud, resolve disputes, and maintain business records.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal data, correct inaccurate data, delete certain data, restrict or object to processing, withdraw marketing consent, or request more information about how your data is used.

To submit a privacy request, please contact us through one of the following channels:

Email: Click here

WhatsApp: Click here

WhatsApp Number: 01129229111

11. International Data Transfers

Some service providers we use, including Shopify and related technology providers, may process or store data outside Egypt. Where this occurs, we rely on appropriate safeguards and service provider commitments to protect personal data in line with applicable requirements.

12. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided personal data to us, please contact us so we can review and take appropriate action.

13. Third-Party Websites and Links

Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before sharing personal data with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, services, technologies, or legal obligations. The latest version will always be available on this page with the most recent update date shown at the top.

15. Contact and Support

For privacy questions, data requests, or general support, please contact us through the following channels:

Email: Click here

WhatsApp: Click here

WhatsApp Number: 01129229111

Website: Click here

FAQ: Privacy for Online Shopping

How does Sigma Fit use my data for orders and delivery?

We use your contact and address details to confirm orders, coordinate shipping, send delivery updates, and handle returns or exchanges.

Do you store my full card details?

No. Card processing is handled by secure payment providers integrated with Shopify. Sigma Fit does not store full card numbers on its own servers.

How can I unsubscribe from marketing?

You can use the unsubscribe option in our marketing emails or contact our support team. You may still receive essential messages related to orders, payments, delivery, returns, or account activity.