GENERAL POLICY

• All orders are subject to product availability. You can’t order an unavailable item.

• You will receive your shipment within 2-5 business days for orders in greater Cairo & Alexandria , 2-7 in Sinai, Matrouh and Upper Egypt, while 2-5 business days in other cities.

• Our official working days are from Sunday to Thursday

• Shipping cost is subject to your location. 

• Additional shipping charges may apply depending on your location and the weight of your order. 

• Orders above 999 EGP are eligible for free shipping policy. 

• Free shipment policy is not applicable - unfortunately- for certain locations like (Red Sea - Sinai - Marsa Matrouh - Qena - Luxor - Aswan - Asyut - Suhag), we are really sorry for that :)

• You can ask for the fitting service in case you are not completely sure of your size, but with a maximum number of the item (5 items & 2 sizes) and it only costs you 50 L.E. (This Service is exclusively for Cairo & Giza Zones).