EXCHANGES & RETURNS POLICY

In case you want to exchange product(s)

• Orders are exchangeable within 30 days from issuing the receipt. 

• Product(s) must be returned in their original case.

• In case of receiving wrong orders, exchange will be done for free within 1-3 business days for orders in greater Cairo & Alexandria , 2-7 in Sinai, Matrouh and Upper Egypt,  while 2-5 business days in other cities.

• In the case of exchanging correct orders, orders will be subject to shipping fees.

In case you want to return your shipment:

• Charges are refundable within 30 days of issuing the receipt.

• Products must be returned in their original case.

• In case of returning due to a manufacturing defect, a total refund will be made within 14 business days through (Bank Accounts - Bank or Mobile wallets) as cash refunds are unavailable.

• In case of returning orders for no reason, the refund can be replaced but the shipping fees are to be paid by customers.