EXCHANGES & RETURNS POLICY
In case you want to exchange product(s)
- Orders are exchangeable within 30 days from issuing the receipt.
- Product(s) must be returned in their original case.
- In case of receiving wrong orders, exchange will be done for free within 1-3 business days for orders in greater Cairo & Alexandria , 2-7 in Sinai, Matrouh and Upper Egypt, while 2-5 business days in other cities.
- In the case of exchanging correct orders, orders will be subject to shipping fees.
In case you want to return your shipment:
- Charges are refundable within 30 days of issuing the receipt.
- Products must be returned in their original case.
- In case of returning due to a manufacturing defect, a total refund will be made within 14 business days through (Bank Accounts - Bank or Mobile wallets) as cash refunds are unavailable.
- In case of returning orders for no reason, the refund can be replaced but the shipping fees are to be paid by customers.
- Exchange is only available in case of changing size.
- Exchanging with another item is unavailable due to installation process limitations.
- Refunds are only through the installment provider or bank.
- No partial refunds are available on installment orders.
- If the installment provider or bank rejects the refund, it can’t be processed through Sigma Fit.